Terms & Conditions

1️⃣ Payment Terms:

• Full payment is required before installation and setup.

• Payments are non-refundable once the service has begun.

2️⃣ Scope of Work:

• The service includes only what is outlined in the invoice.

• Any additional requests or modifications will be quoted separately.

3️⃣ Client Responsibilities:

• The client must provide all necessary access (e.g., website admin, SenangPay API keys) before the service begins. The client can request La'Finnia to assist with the SenangPay guidelines/documentation

• Delays in providing access may result in project delays.

4️⃣ Service Completion & Handover:

• The service is considered completed once the installation, setup, and agreed testing are done.

• Any further support or changes after completion may incur additional charges.

5️⃣ Training & Video Documentation:

• Training is limited to the agreed session(s). Additional sessions will be charged separately.

• Video tutorials are for internal company use only and cannot be resold or distributed.

6️⃣ Liability & Warranty:

• La'Finnia is not responsible for third-party issues, such as SenangPay system errors, payment failures, or future updates affecting integration.

• Any bug fixes related to the initial setup are covered for 7 days after completion. Beyond this period, support is chargeable.

7️⃣ Termination & Cancellation:

• If the client paid and then cancels before work begins, a 50% cancellation fee applies.

• If the client cancels after work has started, no refunds will be provided.